How to Evaluate Your Marketing Agency as a Small Business Owner/Landscape Company

As a small business owner in the landscape industry, choosing the right marketing agency can significantly impact your success. This guide will help you evaluate potential agencies based on crucial factors such as Google Ads expertise, SEO capabilities, and general best practices.

Google Ads Expertise

When assessing an agency’s Google Ads capabilities, consider:

  1. Experience in the landscape industry: Look for agencies with a proven track record in your sector. They should understand seasonal trends, customer pain points, and effective messaging strategies for homeowners and commercial property managers. Ask for case studies or examples of their work with other landscape companies to gauge their expertise.
  2. Keyword strategy: Evaluate their approach to keyword research and selection. A good agency will go beyond obvious terms like “landscaping” or “lawn care” to include long-tail keywords capturing specific services or local intent. They should also be adept at identifying negative keywords to prevent wasted ad spend on irrelevant searches.
  3. Ad copy skills: Review samples of their ad copy. Effective ads for landscape businesses should highlight unique selling points, such as expertise in sustainable landscaping, quick response times, or award-winning designs. The agency should craft ads that not only attract clicks but also pre-qualify leads. Ask about their A/B testing strategies for continual improvement.
  4. Budget management: Inquire about strategies for optimizing ad spend and maximizing ROI. A skilled agency should know how to allocate budgets across campaigns based on performance data and your business goals. They should explain how they adjust bids based on factors like device, location, time of day, and even weather conditions – all relevant for landscape services.
  5. Reporting and analytics: Ensure they provide regular, detailed reports on campaign performance. These should go beyond surface-level metrics to include data like cost per lead, conversion rates, and return on ad spend. A good agency will use these insights to refine your campaigns and tie performance back to your overall business objectives.

SEO Website Development

A strong online presence starts with a well-optimized website. Evaluate agencies based on:

  1. Mobile responsiveness: Your website must function well on all devices, especially mobile. The agency should create a site that automatically adjusts its layout based on screen size. Ask how they test for mobile responsiveness and optimize for fast loading on mobile networks.
  2. Page speed optimization: Look for a comprehensive approach to speed optimization, including image compression, CSS and JavaScript minification, browser caching, and possibly content delivery networks (CDNs). They should be able to measure and improve page speed using tools like Google PageSpeed Insights or GTmetrix.
  3. On-page SEO: Assess their expertise in optimizing title tags, meta descriptions, headers, and content. Their approach should include creating compelling titles and descriptions, optimizing header tags, using schema markup, and developing effective internal linking structures. Ask for examples of how they’ve improved search rankings through on-page optimization.
  4. Local SEO knowledge: For landscape companies, local search is vital. The agency should know how to optimize Google My Business listings, ensure consistent NAP (Name, Address, Phone) information across directories, build local citations, and generate and manage online reviews. They should also be familiar with local schema markup implementation.
  5. Content strategy: Evaluate their plan for creating valuable, relevant content. For a landscape company, this might include how-to guides, project showcases, seasonal tips, and service explanations. Ask about their keyword research process and how they optimize content for both search engines and user engagement.
  6. Technical SEO skills: Assess their approach to site structure, XML sitemaps, robots.txt files, and schema markup. They should be able to explain how they structure websites for maximum crawlability and indexability, and implement various types of schema markup. Ask about their process for conducting and acting on technical SEO audits.

General Best Practices

Beyond specific services, consider these general factors:

  1. Communication: Choose an agency that communicates clearly and regularly. They should set clear expectations about communication frequency and methods, and be willing to adapt to your preferences. Ask about their typical response times and how they handle urgent issues.
  2. Transparency: The agency should be open about their strategies, processes, and pricing. Look for detailed proposals outlining services and expected results. They should provide comprehensive reports and be upfront about any potential conflicts of interest.
  3. Results-driven approach: Seek an agency that focuses on achieving measurable results aligned with your business goals. They should define clear objectives, set benchmarks, and regularly review progress. Ask about their process for analyzing data and making data-driven decisions to improve campaign performance.
  4. Industry knowledge: While not essential, familiarity with the landscape industry can be advantageous. An experienced agency will understand your business model, target audience, and competitive landscape. If they lack specific landscape experience, assess their willingness to learn about your industry.
  5. Portfolio and case studies: Review their past work and results, especially for clients in similar industries. Look for examples demonstrating their problem-solving abilities and achieving specific, measurable results. Don’t hesitate to ask for client references.
  6. Team expertise: Inquire about the qualifications and experience of team members who will work on your account. Understand the team structure, roles, and how they ensure consistency in your account management. Ask about their hiring practices and how they keep their team updated on marketing trends.
  7. Tools and technology: Assess the tools and software they use for campaign management, reporting, and analysis. A well-equipped agency should have access to professional-grade tools for SEO, PPC management, analytics, and project management. Ask how they evaluate and adopt new technologies in the digital marketing space.

By thoroughly evaluating potential agencies based on these criteria, you’ll be better positioned to choose a marketing partner that can drive growth and help your landscape business stand out in a competitive market. Remember, the right agency can be a game-changer for your business, so take the time to make an informed decision.

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BuzzKill

Branding + Go to Market Strategy

Overview

BuzzKill is a new pest control company entering a highly competitive market — but instead of looking like every other service provider, we built a brand with personality and nostalgia. I developed a full visual identity anchored in retro video-game culture: pixel textures, bold colour blocks, 8-bit typography, and playful copy that turns pest control into something memorable, fun, and instantly recognizable.

 

Strategic Actions

  • Created brand name direction + foundational identity

  • Designed full visual system using vintage video-game nostalgia

  • Built tone + messaging that’s bold, friendly, and unmistakable

  • Developed go-to-market strategy for launch into local market

  • Designed graphic assets for digital + print rollout

  • Ensured brand differentiation in a crowded home-services space

  • Supported content direction for social + advertising creative

Outcomes / Results

  • A brand that doesn’t look, sound, or behave like anybody else

  • Strong emotional recall — recognizable after one impression

  • Launch-ready identity built for social, web, and roadside signage

  • A company that feels less like pest control, and more like a hero entering the scene

Greenius

Marketing Director

Overview

Greenius was a field training + onboarding platform used in the landscaping industry — later acquired by LMN during my tenure as Marketing Director. I supported the transition, integration, and repositioning of Greenius under the LMN umbrella, ensuring the brand retained trust while gaining increased reach and adoption. My focus was on messaging clarity, value articulation, and building a scalable marketing pipeline to support post-acquisition growth.

Strategic Actions

  • Brand + positioning alignment during post-acquisition integration

  • Messaging framework + voice development across channels

  • Creative direction for visual assets + launch materials

  • Google Ads campaign creation + optimization

  • Built scalable marketing funnels for new signups + demos

  • CRO improvements to increase trial → paid conversion flow

  • Supported social & content rollout through unified brand direction

Outcomes / Results

  • Successful integration into LMN product suite 

  • Expanded visibility + interest across existing LMN customer base

  • Improved conversion flow from trial → paid user

  • Greenius became a core value component post-acquisition

  • Faster adoption driven by focused messaging + paid search performance

BlackBerry 

Contract UX + Visual Designer

Overview

BlackBerry brought me in as a contract designer during the OS6 era — a time of rapid interface evolution across mobile devices. My work extended far beyond icon creation: I supported UX research, studied human interaction patterns, ran in-person mobility testing, and ultimately designed and built a prototype operating system concept focused on gesture navigation and speed of interaction.

Strategic Actions

  • Designed icons + visual elements for OS6 interface

  • Conducted real-world mobility testing + UI usability research

  • Studied minimum viable touch target sizing for comfortable use

  • Designed and developed a full gesture-first OS prototype

  • Built navigation patterns that prioritized efficiency + familiarity

  • Helped define interaction behavior based on human mechanics

Outcomes / Results

  • OS icon system contributed to the visual evolution of BlackBerry OS6

  • Research insights supported sizing guidelines for future UI controls

  • Gesture OS prototype demonstrated a faster, more fluid navigation

  • Showcased how reducing tap count could shorten user decision paths

  • Prototype presented a new way to think about mobile interaction logic

Earthscape

Marketing Consultant

Overview

Earthscape is a premium landscape design + build company with a strong reputation but limited marketing infrastructure to match their scale. As their consultant, I focused on building a measurable acquisition engine through paid search, organic search growth, and strategic content support — with an emphasis on quality-focused leads, not just volume.

Strategic Actions

  • Managed and optimized Google Paid Ads to improve conversion quality

  • Developed SEO strategy + content structure to increase visibility

  • Improved lead tracking and attribution clarity across campaigns

  • Supported social direction + consistency in brand presence

  • Monthly reporting + insight-driven decision making

  • Ongoing campaign optimization to reduce waste and scale RO

Outcomes / Results

  • Lead volume doubled through Google Ads

  • Revenue doubled — directly tied to paid search + SEO gains

  • Google Ads became a core driver of predictable project inquiries

  • Stronger brand visibility in high-value search categories

  • Smooth reporting + open communication strengthened partnership

 

“Our leads from Google ads have doubled, and our revenue has gone up double. It’s become an intricate part of our marketing efforts, and I really appreciated Rob’s fresh approach and open communications.”

Owner, Earthscape

Toronto Maple Leafs

Creative Direction & Execution

Overview

I helped pitch, design, and execute a real-time post-game infographic series for the Toronto Maple Leafs — turning each game result into a bold visual recap shared directly to their social accounts. This became a recurring content feature that fans recognized, anticipated, and engaged with throughout the season.

Strategic Actions

  • Co-developed the campaign concept and presentation pitch

  • Designed the visual format + graphic system for repeatability

  • Managed campaign rollout and delivery for every game

  • Optimized visual hierarchy so key stats popped instantly

  • Ensured brand consistency while pushing creative energy

  • Monitored engagement, shares, and audience reactions

Outcomes / Results

  • The infographic posts quickly became a talking point among fans

  • Repeat engagement increased as audiences returned after each game

  • A campaign that lived like a tradition, not a one-off post (Campaign is still running)

  • Other NHL Teams quickly adopted the same Campaign 

Landscape Management Network (LMN)

Marketing Director

Overview

My work spanned strategic brand evolution, paid acquisition, creative oversight, and performance tracking — with the goal of increasing qualified leads, strengthening industry authority, and building campaigns structured for ROI and measurable outcomes. This included overseeing creative development, improving funnel efficiency, and running paid traffic initiatives to support trial, demo, and full subscription growth.

Strategic Actions

  • Led brand strategy + market repositioning

  • Managed creative direction + internal design team

  • Built/optimized paid ad funnels for conversions

  • Oversaw campaign rollout across channels

Outcomes / Results

  • Increased lead quality + reduced cost per acquisition

  • Improved brand consistency across digital channels

  • Campaigns generated measurable revenue growth 

  • Paid ads became a predictable acquisition engine